Prevent Miscommunication on Call in 5 Steps

Miscommunication is as much a two-way street as communication is. It effectively means a failure to make information, thoughts or ideas clear to someone, or to understand what someone is saying. On a personal front, the impact of miscommunication simply means an argument that can perhaps be resolved. But on a professional one, we’re talking dissatisfied customers, irreversible damage to reputation, and errors that can be costly. The good news is, it can be avoided if you follow a few steps. Thinking before speaking Having a thought on what you’re about to say lets you organize your thoughts and ensure that you say something meaningful. This is important, especially when you’re about to have an important conversation.  Organize your words so that you are saying exactly what you mean.   Your attitude and tone can communicate a lot about you, so keep your focus and try not to get off topic. Having trouble saying what you want to say? No problem! Write down bullet points to ensure...